 |
Support Center
In an effort to provide better communications an faster resolution to your service needs, the Kconsulting Support Center was created. The Kconsulting Support Center allows you to make requests for service with e-mail to: support@kconsulting.com, or through the web interface at: http://support.kconsulting.com,
where you can also view and track ticket history. |
 |
Register We strive to provide the highest quality technical assistance to you, our customers. That way, you can focus on what you do best - your business. Registered customers will receive the quickest and most personal service simply by emailing us with your support question(s), to: support@kconsulting.com Be sure to register if you haven't done so already. |
 |
Automatic Notifications for Staff Kconsulting's help desk site is configured for Automatic E-mail Notification and Push to PDA for our support engineers. By automatically alerting them via e-mail or pager that they've been assigned a new trouble ticket, Kconsulting's market-leading IT-tracking solution decreases staff response times by allowing them to respond to end-user issues faster - without wasting the time and effort they'd normally spend logging in to the help desk, then searching for newly assigned tickets. |
 |
Automatic Notification for End Users Keeping end users current on the progress of their trouble tickets is vital to meeting their service expectations, and Kconsulting gives you and your staff the most options for automatically keeping them up to date via e-mail. You can easily know that your tickets have been received, who'll work on them, when they'll be resolved - all via e-mail messages automatically generated by the rules specified. |